Williams Plumbing’s Privacy Policy is below. Questions concerning this policy may be submitted to 4williamsplumbing@gmail.com.

Last updated: June 2, 2025

Williams Plumbing (“Company,” “we,” “our,” or “us“) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.4williamsplumbing.com and any sub‑domains (collectively, the “Site“), and when you interact with us through the Site’s features, plugins, and related services. Please read this policy carefully. If you do not agree with its terms, please do not use the Site.

Note for California Residents: This policy is designed to comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Section 13 explains your CCPA rights.

1. Information We Collect

1.1 Information You Provide Voluntarily

  • Contact forms & service requests. When you complete a contact or booking form, request an estimate, or otherwise communicate with us, you may provide your name, email address, phone number, service address, and any message you submit.
  • Comments & reviews. If you leave comments on the Site (e.g., blog posts), we collect the data shown in the comment form, plus your IP address and browser user‑agent string to help spam detection.
  • Media uploads. If you upload images (e.g., for testimonials), they may include embedded location data (EXIF GPS) that could be downloaded by visitors.
  • Account information. If the Site offers account registration (e.g., for job‑tracking or invoice portals), we collect usernames, passwords, and profile details.

1.2 Information Collected Automatically

  • Cookies & similar technologies. WordPress and third‑party plugins set cookies to enable core functionality (e.g., session management) and enhance user experience. See Section 6.
  • Log data. Our servers automatically record information such as your IP address, browser type, referring/exit pages, date/time stamps, and clickstream data.
  • Analytics data. We use [e.g., Google Analytics 4] to gather aggregated statistics about Site traffic and usage.

1.3 Information from Third Parties

  • Payment processors. If you pay an invoice online, our payment vendor (e.g., Stripe) may share limited transaction data (amount, last four digits of card, status) with us.
  • Social media widgets. When you interact with embedded social features, the respective platforms may collect data pursuant to their own privacy policies.

2. How We Use Your Information

We process your information for legitimate business interests, including to:

  1. Respond to inquiries, schedule appointments, and provide plumbing services;
  2. Generate estimates, invoices, and payment confirmations;
  3. Improve Site functionality, content, and user experience;
  4. Detect, prevent, and address technical issues or fraudulent activity;
  5. Send administrative information such as confirmations, updates, or policy changes;
  6. Comply with legal obligations and enforce our Terms of Use;
  7. Conduct marketing (with your consent where required), such as newsletters or promotions.

3. Legal Bases for Processing (EEA/UK Users)

Where the EU General Data Protection Regulation (GDPR) applies, we rely on: (i) contractual necessity; (ii) legitimate interests (e.g., Site security, service improvement); (iii) consent (for optional cookies/marketing); and (iv) legal compliance to process your data.

4. How We Share Information

We do not sell or rent your personal information. We may disclose it only:

  • Service providers. To vendors who perform services for us (hosting, appointment scheduling, email delivery, payment processing) under confidentiality obligations;
  • Legal compliance. If required by law, subpoena, or to protect rights, property, or safety of the Company or others;
  • Business transfers. In connection with a merger, acquisition, or asset sale. We will provide notice before your data is transferred and becomes subject to a different policy;
  • Your direction. With other parties if you instruct or consent to the disclosure.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., tax records, service warranties). Comment metadata is retained indefinitely so we can recognize and approve follow‑up comments automatically.

6. Cookies & Tracking Technologies

The Site uses first‑party and third‑party cookies to:

  • Maintain your logged‑in session;
  • Remember preferences (e.g., previously completed forms);
  • Perform analytics and measure advertising performance.

You can control or delete cookies via your browser settings; however, disabling them may affect Site functionality. For detailed information, visit https://www.allaboutcookies.org.

7. Embedded Content from Other Websites

Articles on the Site may include embedded content (e.g., videos, images, widgets). Embedded content behaves in the same way as if you visited the other website, which may collect data about you, use cookies, embed additional tracking, and monitor your interaction. We are not responsible for those practices.

8. Security

We employ reasonable administrative, technical, and physical safeguards to protect personal information. Nonetheless, no Internet transmission or storage system is 100% secure; therefore, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be stored and processed on servers located in the United States or other countries that may have data‑protection laws different from those in your jurisdiction. By using the Site, you consent to such transfers.

10. Children’s Privacy

The Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or port your data, and to object or restrict processing. To exercise any rights, please email privacy@4williamsplumbing.com.

12. Marketing Communications

You may opt out of marketing emails at any time by following the unsubscribe instructions in the message or contacting us. We may still send non‑promotional administrative emails (e.g., appointment confirmations).

13. California Privacy Notice (CCPA/CPRA)

California residents have the following rights:

  1. Right to Know what personal information we have collected, used, disclosed, or sold in the past 12 months;
  2. Right to Delete personal information we collected, subject to certain exceptions;
  3. Right to Correct inaccurate personal information;
  4. Right to Opt Out of the sale or sharing of personal information (we do not sell);
  5. Right to Non‑Discrimination for exercising CCPA rights.

To exercise these rights, contact us at privacy@4williamsplumbing.com or (XXX) XXX‑XXXX. We will verify your identity before responding and may deny requests in accordance with CCPA exemptions.

14. Changes to This Privacy Policy

We may update this policy from time to time. The “Last updated” date at the top indicates when revisions were posted. Material changes will take effect 30 days after posting. Your continued use of the Site after that date constitutes acceptance of the revised policy.